In 2008, Barack Obama and Mitt Romney entered the political rings to compete for the US presidency. One candidate had a competitive edge. His Silicon Valley supporter, Steve Spinner, created a novel fundraising approach: mine social media for contacts most likely to give, then ask them to fundraise among like-minded contacts. By pinpointing one high-potential …
If you’ve ever had the unfortunate experience of being hospitalized, you know the frenzy that makes up a nurse’s workday. As patients’ call bells ring from every direction, family and friends wait impatiently to hear of loved ones’ health changes. In the background, insurance providers demand details on patient treatments, conditions, and admission and discharge …
Africa’s Standard Bank has powered the continent’s economic growth for over 150 years. As new generations have taken the economic reigns, and their over ten million customers fundamentally changed via a digital transformation, they had to learn to respond in real-time, 24/7, and with uncanny relevance, accuracy, and cost efficiency. When they implemented Robotic Process …